Refund policy
RETURN & CANCELLATION POLICY
All Sales Are Final
Due to the exclusive, limited-edition, and collectible nature of many of our BTS merchandise items, all sales are final unless otherwise required by applicable consumer protection laws.
We do not accept returns or exchanges for change of mind, incorrect size selection, duplicate purchases, or buyer preference.
This policy does not affect any rights you may have under applicable consumer protection laws for items that arrive damaged, defective, or materially different from what was ordered.
Damaged or Defective Items
If your order arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible, preferably within 7 days of delivery, at [your email].
Please provide:
- Your order number
- Clear photographs of the item
- Clear photographs of the shipping packaging
- Photographs of any visible damage to the shipping box or mailer
- A brief description of the issue
Please keep the item and all original packaging until your claim has been reviewed.
Each claim will be reviewed individually. Depending on the nature of the issue, product availability, carrier requirements, and applicable consumer protection laws, a resolution may include a replacement, partial refund, full refund, store credit, or another appropriate remedy.
Submission of a damage claim does not automatically guarantee a refund or replacement.
Shipping Damage
If an item appears to have been damaged during transit, please retain the original shipping carton, packaging materials, and damaged merchandise, as the shipping carrier may require them when reviewing a claim.
The Spendfluencer will assist with the carrier claim process when appropriate.
Manufacturing Defects
The Spendfluencer is a retailer and is not the manufacturer of the merchandise we sell. However, if an item appears to have a manufacturing defect, please contact us and we will review the issue and, when appropriate, work with our supplier, manufacturer, or distributor toward a resolution.
Minor variations in color, printing, stitching, packaging, finish, or other characteristics that are considered normal manufacturing variations may not necessarily constitute a defect.
Items Damaged After Delivery
We cannot accept claims for damage resulting from misuse, improper handling, washing, wear and tear, accidental damage, alteration, or failure to follow product care instructions after delivery.
Wrong Item Received
If we sent you an item different from the item shown on your order confirmation, please contact us within 7 days of delivery with your order number and photographs of the item received.
If the error was made by The Spendfluencer, we will work with you to correct the order at no additional cost to you.
Order Cancellations
Please review your order, shipping address, product selection, size, quantity, and payment information carefully before completing your purchase.
Once an order has entered processing or fulfillment, it may no longer be cancelled or modified.
Where applicable consumer protection laws provide cancellation or withdrawal rights, those rights will continue to apply.
Customs Duties & Import Taxes
Customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
These charges are not included in the purchase price or shipping fee unless specifically stated otherwise.
Refusal to pay customs charges does not automatically qualify an order for a refund. Any return shipping, customs, carrier, or handling fees resulting from an unclaimed or refused shipment may be deducted from any refund where permitted by law.
EU Right of Withdrawal
If you are a consumer located in the European Union and your purchase qualifies for the statutory right of withdrawal, you generally have 14 days from the date you receive your order to notify us that you wish to withdraw from the purchase.
To exercise this right, contact us at [your email].
After notifying us, qualifying items must be returned in accordance with applicable EU consumer rules.
Unless otherwise required by law or agreed by The Spendfluencer, the customer is responsible for the direct cost of returning the merchandise.
Certain products may be exempt from the right of withdrawal under applicable law.
Collectible Packaging
Product packaging is intended primarily to protect the merchandise during transit. Minor dents, creases, scratches, or imperfections to outer packaging that do not affect the merchandise itself may not qualify as product damage.
Claims involving collectible packaging will be reviewed individually.
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived under the laws applicable to your purchase.
Registered business: Salvador Japan K.K.
Address: Roppongi 3-4-8-503, Minato-ku, Tokyo 106-0032, Japan
Email: thespendfluencer@gmail.com