Shipping policy
SHIPPING POLICY
Processing Time
Orders are processed within 3–7 business days after payment confirmation. Business days do not include weekends or holidays.
Important: Processing time is separate from shipping/transit time. Estimated delivery times begin after your order has been processed and dispatched, not from the date the order was placed.
You will receive tracking information once your order has been shipped.
Shipping Origin & Fulfillment
All orders placed through The Spendfluencer are manually fulfilled and shipped by us, whether the order is shipping domestically from our U.S. inventory or internationally from Japan.
The Shop app is used for order placement and order status, but shipping is not automatically purchased or fulfilled through Shop Shipping.
Japan Fulfillment:
Most orders are fulfilled and shipped directly from Japan. Tracking information will be provided once the package has been dispatched. Because fulfillment is handled manually, tracking updates may not appear immediately in the Shop app.
U.S. Fulfillment:
If an item is available in our U.S. inventory, it may be shipped domestically for faster delivery. Tracking information will also be provided once the package has been dispatched.
Delivery timeframes vary depending on the fulfillment location and destination.
Tracking Information
All orders are manually fulfilled by The Spendfluencer. Once your package has been dispatched, tracking information will be provided directly to you.
Because shipping is not automatically processed through Shop Shipping, tracking activity may not always appear immediately or completely in the Shop app. Customers should use the tracking number provided by The Spendfluencer to monitor their shipment.
Estimated Transit Times After Dispatch
These estimates apply after the 3–7 business-day processing period:
- Asia (Zones 1 & 2): approximately 5–14 business days
- USA, Europe & Oceania (Zones 3–5): approximately 10–21 business days
Example: An order shipping to the USA may require up to 3–7 business days for processing + approximately 10–21 business days in transit after dispatch.
Delivery estimates are not guaranteed arrival dates. International shipments may experience additional delays due to customs processing, carrier operations, severe weather, peak shopping periods, holidays, or other circumstances outside our control.
Customs Duties & Import Taxes
Any customs duties, import taxes, brokerage charges, postal handling fees, or other fees imposed by the destination country are the responsibility of the buyer.
The Spendfluencer does not control customs processing and cannot guarantee how long customs clearance will take.
Please note that some international retailers may not collect applicable taxes, duties, or import-related charges at checkout. Their initial checkout total may therefore appear lower, even though additional charges may be assessed before or upon delivery.
Customers are encouraged to review their country’s import requirements before ordering.
Delayed or Lost Packages
Once an order has been transferred to the shipping carrier, transit and delivery schedules are managed by the carrier and, for international shipments, may also be affected by customs authorities.
The Spendfluencer cannot guarantee delivery dates and is not responsible for delays caused by carrier operations, customs processing or inspections, severe weather, natural disasters, transportation disruptions, holidays, peak shipping periods, or other circumstances beyond our reasonable control.
If tracking indicates that a shipment may be lost or has stopped updating for an extended period, please contact us. We will assist you in contacting the carrier and, when applicable, initiating a postal inquiry or claim.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us immediately if you notice an error. Once an order has been dispatched, we may not be able to change the delivery address.
Additional shipping charges resulting from an incorrect/incomplete address, refusal of delivery, or an unclaimed package may be the customer's responsibility.
Orders Needed by a Specific Date
If you are purchasing an item for a birthday, concert, holiday, gift, or other time-sensitive event, please contact us before ordering.
We will gladly confirm the item's current location and estimated shipping timeframe; however, international delivery dates cannot be guaranteed.
Contact & Response Time
If you have any questions or concerns regarding your shipment, please don't hesitate to reach out to us. Please allow 24–72 hours for a response, as we operate across different time zones.